Nero Reviews: how to connect
Verified job reviews for UK tradespeople, run by the trade's own AI assistant: a one-tap star link after every job, the score and level read out by voice, and an automatic dispute desk that follows UK review law.
NoteTest mode: free, nothing is charged and nothing is sent. The made-up sample business is there for anyone to try.
Nero Reviews is a remote MCP server: a set of tools your AI assistant can call. You do not open it like a website. You add its address to your AI app once, then just talk to your assistant as normal.
Server address: https://nero-reviews.nerolabs.workers.dev/mcp
Sign-in: No account sign-in. The first call (register_trade) gives the business a private key starting nrk_. Your AI keeps it and passes it with each call. To try it without setting up, use the public sample key nrk_sample_brightwire_test_mode_only (a made-up business).
Connect it in Claude
- Open Claude (claude.ai or the desktop app) and go to Settings, then Connectors.
- Choose Add custom connector. Name it Nero Reviews and paste
https://nero-reviews.nerolabs.workers.dev/mcpas the URL. - Save, then turn it on in a chat from the tools menu.
Claude Code: claude mcp add --transport http nero-reviews https://nero-reviews.nerolabs.workers.dev/mcp
Connect it in ChatGPT
- In ChatGPT go to Settings, then Apps and connectors, then Advanced settings, and switch on Developer mode (needed for any custom connector).
- Back in Apps and connectors, choose Create. Name it Nero Reviews, paste
https://nero-reviews.nerolabs.workers.dev/mcpas the MCP server URL and pick No authentication. - Tick that you trust the app and press Create. Then pick it from the tools menu in a new chat.
Other MCP apps (Cursor, VS Code, Windsurf, Gemini CLI and more)
Add a remote server with the Streamable HTTP transport. Most apps take a JSON block like this:
{
"mcpServers": {
"nero-reviews": { "type": "http", "url": "https://nero-reviews.nerolabs.workers.dev/mcp" }
}
}
Three things to try
The tools
| Tool | What it does |
|---|---|
register_trade | Set up the business for reviews Sets up a tradesperson's business once, with their name, colours, logo and optional Google review link. |
update_trade | Change the business details on review pages Changes the business details shown on the review pages: name, trade, town, brand colours, logo link or Google review link. |
job_done | Log a finished job and get the review link to send Records a finished job, whether the customer seemed happy or not (asking every customer, not only happy ones, keeps the reviews fair), for example when the trade says "job done for Mrs Patel". |
my_score | Review score, level and new reviews Answers "what's my score", "what's my level", "how many reviews have I got" or "any new reviews". |
list_reviews | List every review, newest first Lists every review for the business, newest first (the only order offered; reviews are never sorted by stars), with stars, words, reviewer, job, date and any reply. |
reply_to_review | Post the public reply under a review Posts the trade's one public reply under a review (replies are final; the review itself never changes). |
dispute_review | Dispute an unfair or unlawful review The dispute desk. Used when the trade says a review is unfair, untrue, from someone who was not their customer, blackmail ("refund me or I leave 1 star"), or contains private details, abuse or something legally wrong. |
export_history | Export the full review record for Nero Work Returns the business's full record (every logged job, every rating, the totals in Nero Work's own field names, branding and nero_trade_ref) so the history can be loaded into Nero Work, the agent job exchange for trades, or kept as a backup. |
review_rules | Explain the UK review law rules Explains the review law rules Nero Reviews enforces (UK DMCC Act 2024 and CMA fake review guidance) in plain words, including, for example, why a trade cannot pick which customers to ask. |
Good to know
- Ask every customer after every job: the tool will not let a business pick only happy customers (UK DMCC Act 2024 and CMA fake review guidance).
- Reviews are shown newest first and never sorted by stars. A review is never edited; the business can post one public reply.
- Nothing is sent by the tool. The business sends the review link by its own text, WhatsApp or email.
- Free. No card, no paid plan.
- What is stored and how to delete it: see Privacy.
Support
Email founder@neroengine.com. Say which tool you used and what you asked; we reply within 2 working days.
Nero Engine Group Ltd (company 16521432, England and Wales), trading as Nero Labs. Page updated 12-11-2026.